Careers at Eezee

ID – Customer Success Executive

The Customer Success Executive reports to the CS Team Leader and is responsible for supporting the commercial growth of Eezee through ensuring our customers get a delightful experience while building commercial relationships with new and existing customers.

Job Interactions & Interface:

This role interacts with cross-functional teams: BD, Operations, Seller, PIMS, L&F, Finance, HR, etc.

This role reports to: CS Team Leader

Key Responsibilities

1. Responsible to handle all customer queries from all engagement channels (Calls, Email & Chat)

2. Ensuring customer enquiries are addressed in a timely manner in the areas of:

o Pushing timely quotations through Eezee system (QnF; liaising with Sourcing and Order Management Team)

o Updating customers on stock availability

o Updating customers on logistic arrangements

o Claim, exchange & refund

3. Working with Sales Team (BD) to ensure a seamless onboarding of Enterprise accounts

4. Gain deep familiarity with Key and SML account requirements in collaboration with the

Buyer and Account Management team

o Regular purchase cycles – trigger re-stock notifications and monitoring orders o Industry categorization by collaborating with BD or Seller Team

o Product requirements and criteria

o Understanding customer needs through active listening and need-based questions

5. Uphold customer service standards by being Eezee’s champion on:

o Voice procedures

o Being a partner to our clients, we represent client’s needs and requirements

o Building a relationship with our customers

6. Collaborating with Seller, Operations and PIMS (Product Category) teams to ensure a consistent tracking of key data points for reporting

7. Have a deep understanding of Customer SLAs targets and meeting department requirements in a collaborative manner.


• At least 1-2 years of experience in Customer Success is a must

• Experience in Outsourced Procurement/Sourcing/B2B is highly preferred

• Experience in supporting commercial/sales team in revenue generation

• Industrial savvy is highly preferred

At Eezee, we recognize effort geared towards producing results. High performers can get promotions, pay increments, and stock options as part of regular review.

Job Type: Full Time
Job Location: Batam ID indonesia

Apply for this position

Allowed Type(s): .pdf, .doc, .docx