Careers at Eezee

Customer Success Team Leader


  • Work closely with the team, motivating and coaching them 
  • Facilitate regular weekly 1 on 1’s and team meetings 
  • Keeping up to date with business development and new product lines 
  • Reporting to the Head of Customer Success 
  • Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs 
  • Ensure training and development plans are maintained for all team members 
  • Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved 
  • Manage the fair and consistent application of performance management and disciplinary measures as necessary 
  • Support the Head of Customer Success to highlight operational risks and areas for improvement 
  • Lead and inspire a team of Customer Success agents to deliver excellent levels of individual/team performance and customer satisfaction 
  • Support the Head of Customer Success to deliver business targets and objectives and create a performance orientated culture 
  • Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team 
  • Work with the management team to identify and deliver positive change and business efficiencies 
  • Deliver the allocated part of the operation within agreed budgets, service levels and business targets 
  • Escalate any appropriate problems to senior management 

Required Skills and Experience: 

  • At least 2 years of team management experience 
  • Minimum of 2 years’ experience with Customer Success environment as a Team Leader/Manager 
  • Excellent leadership and communication skills 
  • Excellent coaching and people-development skills through call listening, quality feedback, ticket scrubbing, etc. 
  • Ability to deal with difficult customers and escalations 
  • Ability to interpret analytics/data into actionable items, think creatively and drive initiatives for process improvements 
  • Ability to work under pressure 
  • Energetic and motivating individual 
Job Type: Full Time
Job Location: Batam ID Manila PH

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